Module 7 - Zero Downtime

Over Module 7 - Zero Downtime

Lots of business owners wake up in the morning to discover that their websites have been offline for hours. When they use the online support chat, they end up being put into a queue and then having to navigate a series of support technicians and ticket escalations which can take hours or even days. This is unacceptable, especially when you are losing money and need your website back up and running as fast as possible. This is why we provide an incident response SLA and site up-time guarantee.

The incident response SLA means we will respond in a guaranteed time frame with a solution to your problem. Within our standard VM’s we run a 24/7/365 monitoring system which generates alerts automatically when it detects a problem. As soon as a problem is confirmed by our support desk, one of our engineers will start working on it, often resolving the problem before you are even aware that there is one. We also offer advanced Enterprise High Availability solutions when we replicate through different data centers, protecting you from unforeseen critical disasters.

Enterprise High Availability means that the servers are spread redundantly over 2 or more data centers. The downtime is reduced to almost zero, because if one site fails, the other location will continue to run. A very costly affair but it may be necessary in certain circumstances. Talk to us if you have any urgent questions about this.

Get direct personal support 24 hours a day from an engineer by using email, Slack or Live Chat. We work as part of your team and communicate the way you prefer.

Once we complete module 7. The next logical step is to move on to module 8 Maximum Performance. Click on the website link below to learn more about the next step.

Adres

• Hoofdkantoor

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